Heaptalk, Jakarta — Indosat Ooredoo Hutchison (IOH), through its IM3 brand, rolled out a revamped postpaid service, IM3 platinum, introducing a premium identity designed to deliver unparalleled digital experiences.
Combining advanced artificial intelligence (AI) with personal human interaction, this new pioneers the innovative Platinum Experience and is targeted to
Under the ‘Simple, Next Level’ theme, IM3 Platinum is tailored for individuals seeking seamless upgrades in their careers and personal lives. This service offers two primary features, including:
- Platinum Network: A privileged connection to Indosat’s extensive, stable network, ensuring uninterrupted connectivity.
- Platinum Assitance: AI-powered yet human-centric support that guarantees customer calls are answered within 30 seconds via a dedicated 185 hotline, bypassing automated systems. This includes Platinum SmartASK, an AI-powered voice portal that provides instant, accurate answers via the myIM3 app, and priority responses to customer inquiries through Platinum Official WhatsApp.
Ritesh Kumar Singh, Director and Chief Commercial Officer of IOH, said, “IM3 Platinum is our strategic response to Indonesia’s growing need for personalized telecommunication solutions. With features like the Platinum Network and integrated AI-driven services, we aim to set a new benchmark for postpaid services in Indonesia, aligning with our mission to deliver world-class digital solutions that connect and empower communities.”
IM3 Platinum also introduces several products catering to diverse customer needs:
- Platinum Family Package: This package streamlines family telecom expenses. It features a shared 50GB data allocation for up to five members, starting at Rp80,000 monthly.
- Platinum SATU Package: This package offers 1 Terabyte of data annually at RP1 million for professionals and entrepreneurs requiring robust connectivity.
Indosat also provided an elevated customer experience, Platinum Corners at IM3 stores, with exclusive access to more quick queues, refreshments, and personalized assistance. IM3 Platinum sets a new standard for Indonesia’s postpaid services by combining cutting-edge technology with premium customer care.
