Heaptalk, Jakarta — Qiscus, an omnichannel customer engagement startup, recorded a 1.7 times revenue growth throughout 2023. This growth is supported by the company’s accomplishment in tackling around 2 billion customer conversations, in which the overall conversation uplifted at 123% YoY. With this outstanding achievement, Qiscus claimed that this effectiveness has contributed to its clients’ proceeds up to 90%.
This milestone also encouraged the company to focus on advancing artificial intelligence (AI) technology this year, which has been proven to boost business efficiency. For this reason, Qiscus utilized this trend by presenting hybrid intelligence innovation in its AI Assistant platform last year.
In addition to introducing its AI Assistant feature, Qiscus also released other features, notably the Qiscus Customer Satisfaction Survey, Qiscus Shop, and Qiscus Customer Data platform throughout last year.
With these multiple achievements, the company recognized the AI landscape will continue to thrive for business efficiency this year. As Euromonitor reports, AI has a suppression role in increasing customer expectations (CX), including data processing to produce more accurate shopping recommendations and specific marketing campaigns based on customer information.
“We have evolved where responsiveness and personalization are critical. Artificial Intelligence proffers rapid data processing and relevant options and recommendations for customers. AI innovation is not just about technology, but how its utilization can create peculiar customer experiences.” Co-Founder and CEO of Qiscus, Delta Purna Widyangga, said.
This startup has signified its adaptability to achieving customer success by focusing on increasing revenue, product innovation, and various proactive steps in various collaborative activities throughout 2023. Regarding investment accomplishment, this startup also landed additional funding at US$2 million from Init-6 as of Q4 in 2023. Qiscus closed this funding after its completion of gaining business profit in 2019.
Besides generating fantastic outcomes in 2023, Qiscus has served various businesses with around 1,000 clients in more than ten countries throughout Indonesia. This omnichannel startup has also delivered timely conversations at scale with more than 50 million users and 1 billion messages across various business functions in more than 20 different industries since 2022.
As information, this company bestows business messaging services, which include famous platforms, spanning WhatsApp, Instagram, Facebook, Email, and Ticketing. Hitherto, the company has touched 200 million end users and is trusted by thousands of companies from 18 distinct industries.
