Heaptalk, Jakarta — In the beginning of 2024, PT Bank Neo Commerce Tbk (BNC) has emerged Top Rank Digital Bank in the 7th Infobank Satisfaction, Loyalty, and Engagement 2024. The award which was based on the research conducted by Marketing Research Indonesia (MRI), was handed to BNC to appreciate its positive performance for the last three years.
The Temporary Acting CEO of BNC Aditya Windarwo, during the press conference (01/22) in Jakarta stated, “Our hard working for the last three years produced positive result along with the enhancement of the company’s business performance and operation. Since the beginning, as the digital bank that continue to delivering innovation as well as comprehensive features and services, we are grateful that our services can be accepted and trusted by people.”
Transform into digital bank in 2019, Bank Neo Commerce chalked out significant result. For its great performance, the digital bank managed to win seven awards, spanning:
- The Best Digital Bank in Brand Interactivity
- The Best Digital Bank in Customer Loyalty
- The Strongest Customer Engagement Digital Bank
- The Best Digital Bank in Marketing Engagement
- The 2nd Most Satisfying Digital Bank in Mobile Banking
- The 3rd Best Digital Bank in Satisfaction Index
- The 3rd Most Satisfying Digital Bank in Services.
For these achievements, Aditya delivered his grateful for parties who appreciated BNC’s great performance. “In 2023, our main focus was to promote the number active consumers to utilize our products and services. Surprisingly, our consumers conveyed that they are satisfied for our services. This fact was based on by the good result of a survey which was conducted by the Marketing Research Indonesia (MRI). The research revealed that BNC obtains excellent result for Customer Loyalty, Customer Engagement, and Customer Satisfaction in 2023,” stated Aditya.
Winning these awards, BNC aims to strive its business growth and target to be the top-of-mind transactional bank in 2024. To attain this goal, Aditya stated that BNC will enhance its effectivity and efficiency in every aspect.
“In its early stage, BNC focus to provide comprehensive products and services. Now, our comprehensive products and services is poised to be utilized by people to meet their necessities, such as conducting transaction, investment, saving, etc,” concluded Aditya.
Editorial team: Wulan Dari
