Heaptalk, Jakarta — An omnichannel Customer Engagement startup based in Indonesia, Qiscus, announced its funding completion worth US$2 million, or around Rp32 billion, from Bukalapak’s ex-founder investment firm, Init-6.
According to the company, Qiscus has also received several external investments from Telkom through Indigo, Rekanext, and Qverse. This latest funding accomplishment is closed following this omnichannel startup announcement of its achievement in attaining a significant profit in 2019. For this reason, The team will tackle this injection to expedite company business expansion in the Southeast Asian market in 2024.
The Co-Founder and CEO of Qiscus revealed, “We are proud to announce the acquisition of this new funding. By leveraging our presence in more than ten countries, this funding will accelerate the pace of our market expansion in Southeast Asia. We will continue focusing on sustainable growth, expecting to double our revenue next year,”
As a B2B SaaS company, Qiscus claimed it has been a leader in providing customer engagement solutions. With the ability to integrate various third parties into its omnichannel platform, the company has met business needs in several markets regarding omnichannel systems. To remain relevant to customers for a long time, the company continues to innovate by releasing digital services yearly, such as Qiscus AI Assistant, Qiscus Customer Satisfaction Survey, Qiscus Shop, and Qiscus Customer Data Platform (CDP) by relying on Qiscus Solutions as the only toolbox for customer engagement needs.
Injecting fresh capital into this omnichannel platform, the Founding Partner of Init-6, Achamd Zaky, recognized that Qiscus could strengthen the startup ecosystem and technology industry with the company’s technological strategies and innovations. Perceiving the company’s progress, which continues to demonstrate its stable growth, he has a robust optimism that this startup would achieve its expansion target into the SEA market and obtain sustainable profitability in the long term.
The Founding Partner of I Achmad Zaky, “We determined to invest in this omnichannel platform due to Qiscus’ business model possessing tremendous potential in the Southeast Asian market. As a result, the team has proven their extraordinary business improvement by recording a threefold increase in revenue,” Zaky added.
In its business growth since its establishment in 2013, this startup has supported more than 2,000 customers in the corporation segment. Related to customer engagement service, the company has also managed to accommodate conversations with over 100 million end-users.
