Heaptalk, Jakarta — Netcore Cloud announced the release of its Email Benchmark Report 2022. The report covers the shifts in email marketing and benchmark metrics since the global pandemic and aims to help marketers strengthen their email strategy in 2022.
According to Netcore, million of companies in Southeast Asia have adopted AI in email delivery and are strict on their permission marketing policies, which has significantly contributed to their inbox placements and making it the region with the highest email deliverability at 97%.
In recognition of the growing significance of email in modern marketing and the astounding response to its earlier version, Netcore Cloud has released its second edition of its Email Benchmark Report for 2022. The report is generated by analyzing over 100 billion emails from across 22 major industries, including BFSI, Retail and eCommerce, Beauty, Food, Entertainment, and Media.
Responding to the findings, Group CEO, Netcore Cloud Kalpit Jain said, “To help brands navigate the widening landscape and master the email channel, Netcore Cloud has released the Email Benchmark Report 2022, offering a critical analysis of 100 billion emails sent by our global customers from 20+ major industries. The report presents valuable insights from multiple email metrics that lead to a deep understanding of customer behaviour. Brands can now benchmark their email marketing performance against global peers.”
Key Insights from Email Benchmark Report 2022
Netcore reported that the best day of the week for getting high engagement on campaigns is Fridays, while Sunday is perceived as the worst day of the week to send a campaign. However, these facts cannot be implemented for MedTech as Sunday is recorded as the perfect day to send an email for this field.
From e-Commerce industry, Monday works best (kickstarting the week with shopping aspirations) and Fridays for travel companies (deals for weekend getaway or short trips).
Highest spam complaints were attributed to online dating and the media over-the-top (OTT) industry, with almost 30 complaints for every 10,000 emails sent. Job portals and the travel industry are placed third, with an average 14 complaints on Gmail for every 10,000 emails sent.
The average open rate for emails across industries diminished to 8.7%. According to Netcore Cloud’s 2020 COVID survey report, 40% of users had stopped checking their emails during the first lockdown. Some sectors like insurance (the highest open rate at 16.2%) and online pharmacy (15.1%) saw strong open rates during the pandemic. Ecommerce (11.5%) too saw better open rates as volumes of online shopping surged.
Email deliverability rate was the highest for the retail industry at 98.6% followed by food tech/ food delivery industry at 98%. Foodtech grew positively during 2021 due to intermittent lockdowns and restrictions on social mobility. Entertainment/ media over-the-top (OTT) companies have the lowest deliverability with an average of 77%.
The report also highlights the growing adoption of technologies like AI and ML as brands try to enhance their email marketing strategies. It was observed that 49% of Netcore Cloud’s 5000+ clients have adopted AI across audience selection, content optimisation, channel preference, and email delivery. Moreover, the report also includes expert opinions on how marketers can tackle the diverse challenges faced. Therefore this report serves as a complete playbook for marketers’ every need with regard to Email Marketing and will enable them to maximise the power of emails.
Sharing his views on the study, Rajesh Jain, Founder and MD, Netcore Cloud, said, “Today email has evolved from a personal tool to one that helps businesses connect more meaningfully with their customers. As it offers immense value for solving the attention recession problem, eliminating data poverty, reducing Customer Acquisition Cost (CAC), and providing a pathway to profitable growth, we believe marketers need to prioritise email in the days to come.” (WLN)
