• Newsletter
  • Contact
  • Press Releases
Thursday, June 5, 2025
Stay Ahead with Heaptalk: Your Go-To Source for Business News
  • Login
  • Register
  • Whats on
  • News
  • Events
  • Technology
  • Industry
  • GovAct
  • Expert Talk
  • Insight
  • Sustainability
No Result
View All Result
Stay Ahead with Heaptalk: Your Go-To Source for Business News
  • Whats on
  • News
  • Events
  • Technology
  • Industry
  • GovAct
  • Expert Talk
  • Insight
  • Sustainability
No Result
View All Result
Stay Ahead with Heaptalk: Your Go-To Source for Business News
No Result
View All Result
Home Feature News

Digital Bank ‘Jago’ implements Google Cloud’s AI, escalates Indonesia’s customer services

Syifa by Syifa
December 19, 2024
in Feature News, News
0
Bank Jago

credit by TrenAsia

Share on FacebookShare on Twitter

Heaptalk, Jakarta — Indonesia’s digital bank, Bank Jago, ties with Google Cloud to boost the bank industry in Indonesia. In this cooperation, this banking platform and DKatalis, as its technology solutions partner, will leverage Google Cloud’s BigQuery and Vertex AI platforms, aiming to enhance customer banking experiences, streamline internal operations, and generate tangible business returns.

“As a tech-based bank, Bank Jago aspires to enhance the growth of millions through life-centric digital financial solutions powered by the latest cloud, data, and AI innovations. Since 2021, we’ve been utilizing Google Cloud’s in-country infrastructure and industry-leading services to make banking more accessible and convenient for everyone.” President Director of Bank Jago, Arief Harris, affirmed.

This new collaboration also enables Bank Jago to harness generative AI (gen AI) capabilities through Vertex AI, which is seamlessly integrated with BigQuery’s data analytics tools. With this combination, Bank Jago can consistently deliver innovative products, services, and features tailored to its customers’ evolving needs and expectations.

World Ai Jakarta 2025
World Ai Jakarta 2025

Furthermore, Google Cloud provides Bank Jago with a fully managed environment for agile innovation, with built-in security, compliance, and governance features. For instance, Vertex AI incorporates Google Cloud’s data encryption and access controls to safeguard Bank Jago’s AI models and training data. With Vertex AI Model Registry, Bank Jago has established a centralized library for AI models, ensuring developers use only pre-approved models. This accelerates solution development, eliminates redundant assessments, and mitigates risks.

To validate the functionality of its AI solutions before full-scale deployment, Bank Jago and DKatalis leverage Vertex AI Pipelines to implement standardized workflows. Over the past three months, Bank Jago has utilized Google’s foundation AI models via Vertex AI Model Garden to develop and deploy generative AI applications that optimize operations and enhance customer service. These applications include:

  1. A risk management tool that examines transaction patterns to identify potentially fraudulent activities. It generates alerts in natural language, enabling bank staff to take swift and informed action. This application highlights Bank Jago’s dedication to maintaining responsible banking practices.
  2. A market insights assistant that processes various customer interactions to provide product development teams with a clearer understanding of customer sentiments. This tool quickly generates actionable insights from text and audio interactions, reducing analysis time from months to minutes.
  3. A contact center training assistant that accelerates the learning curve for contact center agents, helping them meet quality assurance standards faster. Automatically analyzing call recordings offers personalized feedback and targeted recommendations to enhance agent performance. Additionally, it allows for more customer calls to be evaluated compared to the previous 5% without AI support.

“Through its initial collaboration with Google Cloud, Bank Jago implemented an asset-light, app-based business model to capture the growing demand for digital financial services in Indonesia and sustain its positive growth trajectory. Under this new collaboration, Bank Jago is adopting a platform-based approach to quickly and responsibly bring enterprise-grade generative AI solutions to market.” Mark Micallef, Managing Director for Google Cloud Southeast Asia, conveyed.

As of the third quarter of 2024, the banking app serves more than 14 million customers. Over 67% of the Jago App’s funding customers came from ecosystem partners, notably the GoTo ecosystem and the Bibit online mutual fund platform, which seamlessly integrates with the Jago App.

Tags: AIbank jagogoogle cloud

Related Posts

Paving the Way for Expatriate Homeownership: Savyavasa and Permata Bank Launch Exclusive Foreign Mortgage Program

Paving the Way for Expatriate Homeownership: Savyavasa and Permata Bank Launch Exclusive Foreign Mortgage Program

June 5, 2025
KL1 Phase 2 has been completed. Credit: Equinix

Equinix completes KL1 Phase 2 data center in Kuala Lumpur

June 2, 2025
Commemorating Professor Soemitro's 108th anniversary at Soemitro Center (05/29). Credit: Haris

Soemitro Center: A platform for Indonesia’s young economists

May 31, 2025
Lifree breathable adult diapers can help improve skin health. Credit: Haris

Unicharm research: Lifree improves quality of life for elderly

May 31, 2025
Xiaomi's premiumization strategy has yielded positive results in Q1 2025. Credit: Sinta

Applying premiumization strategy, Xiaomi gains 64.5% net profit jump in Q1 2025

May 31, 2025
Kaspersky appointed Defi Nofitra as first country manager for Indonesia. Credit: Kaspersky

Kaspersky appoints Defi Nofitra as first country manager for Indonesia

May 31, 2025
  • 32321

    New tech layoff chapter, Microsoft lays off thousands of its cloud unit ‘Azure’

    1 shares
    Share 0 Tweet 0
  • Nokia rolls out 6600 5G Ultra

    0 shares
    Share 0 Tweet 0
  • Performing a second layoff round, Morgan Stanley to reduce 3,000 workforces in Q2 2023

    1 shares
    Share 0 Tweet 0
  • TikTok Shop to reach a US$15 billion in its GMV transactions

    1 shares
    Share 0 Tweet 0
  • International Women’s Day – Opportunity for Businesses to Support Women in the Workplace

    0 shares
    Share 0 Tweet 0
the 10th world battery & energy industry expo 2025World Ai Jakarta 2025
Heaptalk business news logo

We Build an Ecosystem by Sharing Business News, Headlines and Expert Talks in Professional Perspective and Positive Point of View. Latest business news media headlines platform today.

Recent Posts

  • Paving the Way for Expatriate Homeownership: Savyavasa and Permata Bank Launch Exclusive Foreign Mortgage Program
  • Equinix completes KL1 Phase 2 data center in Kuala Lumpur
  • Soemitro Center: A platform for Indonesia’s young economists
  • Unicharm research: Lifree improves quality of life for elderly
  • Applying premiumization strategy, Xiaomi gains 64.5% net profit jump in Q1 2025

Follow Us

Facebook
Twitter
LinkedIn Youtube Instagram RSS

Newsletter

  • About Us
  • Editorial
  • Newsletter
  • Contact
  • Privacy Policy
  • Cyber Media Guidelines
  • Disclaimer
  • SOP Perlindungan Wartawan

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
No Result
View All Result
  • Home
  • News
  • Technology
  • Industry
  • GovAct
  • Events
  • Whats on
  • Expert Talk
  • Insight
  • Sustainability
  • Newsletter
  • Press Releases
  • Login
  • Sign Up

© 2024 Heaptalk.com