Heaptalk, Jakarta — BPJS Kesehatan continues to improve through several programs, including Mapping, Sweeping, Advocacy, and Registration (PESIAR), Administrative Service via WhatsApp (PANDAWA), Gradual Payment Plan (REHAB), and Mobile JKN App service channel.
“These efforts aim to enhance the quality of the National Health Insurance (JKN) program, facilitating participants’ access to administrative and healthcare services at health facilities,” explained the Head of the BPJS Central Jakarta branch during a media gathering. (05/22)
Meanwhile, Nanik Yuni Astuti, Head of Membership Service Quality at the BPJS West Jakarta branch, shared information regarding the Service Quality Transformation being implemented by BPJS Health and the service channels accessible to JKN participants.
“One of BPJS Health’s main focuses for 2024 is achieving participant coverage and increasing active participation. To achieve this focus, BPJS currently has the Mapping, Sweeping, Advocacy, and Registration (PESIAR) Program. This program aims to identify individuals not yet covered by JKN, reach out to vulnerable communities, and conduct outreach and advocacy regarding JKN membership. Additionally, BPJS Health has another program, the Gradual Payment Plan (REHAB). REHAB offers ease and convenience for participants with premium arrears, allowing them to pay in installments. Participants can register for this program through the Mobile JKN service channel, Care Center 165, or by visiting the nearest branch office,” explained Nanik.
Nanik elaborated that the REHAB Program makes it easier to pay off premium arrears. Participants can register through the Mobile JKN App or BPJS Care Center 165. Through the REHAB Program, participants can determine the number of months for repayment, up to 12 months, based on their ability, making it very flexible.
Continuing her explanation, she highlighted the convenience of the online queue feature in the Mobile JKN App, which is particularly helpful for participants seeking services at healthcare facilities.
“JKN participants no longer need to queue at healthcare facilities just to obtain a queue number. They can do it anywhere as long as connected with the internet. To ensure the smooth utilization of this feature, BPJS Health regularly coordinates with healthcare facilities to ensure the online queue system operates efficiently,” explained Nanik.
As an additional information, Nanik emphasized that the Population Identification Number (NIK) on the Identity Card (KTP) or Family Card (KK) can be used as the JKN participant’s identity to receive healthcare services at facilities.
“For JKN participants who wish to receive treatment or other services at healthcare facilities, it is now more practical as they only need to show the NIK listed on their Identity Card or Family Card as their JKN participant identity. Utilizing the NIK is a form of collaboration between BPJS Health and related stakeholders to implement the NIK as a single identity,” she added.
The convenience for JKN participants is also provided through the WhatsApp PANDAWA service. Participants can register, add family members, activate membership, and change data through their mobile phones without having to visit the branch office.
Every effort to enhance service quality carried out by the entire JKN ecosystem aims to make it easier for the public to meet their basic needs, especially in terms of health, in accordance with the mandate of the law. Therefore, Nanik urged all media representatives present to disseminate information about the JKN Program to the wider community through their networks.
