Section chief of Public Information Diskominfo Tangerang Regency, Eva Rian Novita stated the evaluation aims to enhance operators’ capacity to optimize public services.
Heaptalk, Tangerang – Tangerang Regency Government, through the Communication and Information Technology Department (Diskominfo) conducted an evaluation to improve the complaint handling in SP4N-LAPOR platform.
According to the section chief of Public Information Diskominfo Tangerang Regency, Eva Rian Novita, the action aims to enhance operators’ capacity to optimize public services, which further will improve society’s experience.
“The duration to follow up on people’s complaints is no more than 2×24 hours, thus people will not wait for a long time to get our response, as a public servant,” stated Eva at Wareng Meeting Room, Tangerang Regency’s Office.
She expects to evaluate the performance of all related parties in following up on complaints, particularly complaints which ‘on progress’ status to optimize the services.
“I hope by conducting this coordination meeting we can evaluate SP4N-LAPOR performance and escalate operators’ role in responding and following up on public’s complaint in Tangerang Regency,” stated Eva.
Meanwhile, the representative of Regional Study and Information Center (PATTIRO) for Banten Province Angga Andrias highlighted the importance of operator’s role to provide excellent service to society, particularly in terms of following up on complaints.
“Operator is the spearhead of public services and Standard Operation Procedure (SOP) for handling complaints should be drafted to create better services,” added Angga.
For additional information, to maximize the utilization of SP4N-LAPOR, Tangerang Regency government also carried out publications in the form of posters, pamphlets, and roll-up banners. The regency also promotes the platform through Videotron and video promotion about how to use the platform to optimize its effectiveness.
