East Kutai Department of Communication and Information Technology (Diskominfo) plans to integrate public complaint services into the omnichannel platform by collaborating with application system provider PT Digital Sandi Informasi (DSI).
Heaptalk, Jakarta — The East Kutai Communication, Informatics, Encryption, and Statistics Department (Diskominfo Perstik) seeks to improve the quality of public services through digitalization, one of which is through the integration of public complaint services into the omnichannel platform by collaborating with application system provider PT Digital Sandi Informasi (DSI).
During the meeting at the DSI office in Jakarta (08/10), the Head of the East Kutai Diskominfo Perstik Ery Mulyadi conveyed that the Regency intends to possess an integrated application system for the development of Public Service Mall (MPP) wrapped in a super app.
This super app will enable East Kutai’s society to submit their concerns and give suggestion to the government by accessing a platform that is integrated with multiple public service channels, such as public complaints, emergency contact center 112, population and civil registration, as well as other sector services. Apart from that, the platform will also be able to contain updated information regarding activities in East Kutai.
“In digitalizing MPP, Diskominfo Perstik cannot do it alone, we must collaborate with DPMPTSP. This meeting is one of our efforts to prepare systems and devices to support the MPP application,” said the Division Head of Informatics Applications at East Kutai Diskominfo Perstik, Diar Fauzi Wiranata R.A.
In the early stages, the Department will develop an omnichannel platform for public complaints which is planned to be launched in October 2023 to coincide with the Regency’s anniversary.
The super app must go through testing and socialization
Meanwhile, Business Development and Technology Manager PT Digital Sandi Informasi Aam Sofyan said the omnichannel platform is part of the super app that will be worked on in the innitial stage while other elements will be equipped later. Currently, DSI and East Kutai Diskominfo Perstik are preparing the concept for the super app.
“This is the beginning. We are currently building a concept to develop future applications, starting from omnichannel, 112, then to super app. We need several years to build an ideal super app, at least 3 years,” said Aam at the DSI office in Jakarta (08/11).
In addition, the super app must go through testing and socialization with the community. Aam emphasized that socialization is an essential step in disseminating the information about the presence of this system. “With this application, we hope that the people of East Kutai can submit public complaints easily, precisely, and immediately,” Aam concluded.
