Heaptalk, Jakarta — NTT Data, a global digital business services and technology provider, has launched an enterprise-scale smart AI agent ecosystem with industry-specific capabilities to help clients drive business transformation.
This ecosystem enables clients to design innovative working methods, address global labor shortages, and maximize ROI. Clients can also confidently operate by partnering with a trusted global leader with extensive scale and experience. The ecosystem is supported by a suite of NTT Data services, including readiness and risk assessments, hyperscaler AI-managed services, and cross-provider multi-agent management.
The company also introduced a patented plug-in service to upgrade legacy bots into autonomous smart agents while expanding its alliance partner network. Yutaka Sasaki, President and CEO of NTT Data Group, noted that the rapid evolution of AI presents both major opportunities and challenges for businesses. “At NTT Data, we have built comprehensive capabilities to guide our clients through this transformative era and empower them to shape their future with the power of AI,” Sasaki said (05/19).
Supporting complex processes
NTT Data has deployed hundreds of smart AI agent to support complex processes and decision-making for client enterprises. The company will introduce more agents for more complicated scenarios across industries and general functions, including healthcare, automotive manufacturing, finance, supply chain and logistics, and marketing.
Abhijit Dubey, CEO of NTT Data, predicts that agentic AI will become the next wave of transformation, impacting all sectors on a much larger scale than the current effects of Generative AI. He stated that agentic AI goes beyond boosting creativity or productivity—it unlocks new capabilities to take initiative, make decisions, and collaborate with humans in entirely new ways.
“With our expertise in responsible innovation, strong collaboration, and visionary clients, we are ready to lead this future, laying the foundation for a new era of work and business where humans and machines thrive together,” Dubey concluded.
