Heaptalk, Jakarta – Logitech, announced a major update to Sync, Logitech’s device management platform. The latest improvements are claimed to have boosted Sync’s performance, enabling the platform to support personal collaboration devices, such as webcams, headsets, and docking stations.
The idea for this brand new innovation appears aligned with the appearance of some challenges during work from anywhere era. Today, more than half of all global knowledge workers are working remotely, and a majority of workers (83%) prefer a hybrid work arrangement in the future.
While the shift of working behavior has brought a boon for employee satisfaction and productivity, the alteration brings a host of challenges for IT professionals. The challenges spot including an uptick in remote help tickets, the need to properly equip workers for remote collaboration, and a disconnect between in-office and remote device administration and maintenance.
“Collaboration tools were a major saving grace for the remote workforce throughout the pandemic, helping us maintain our productivity. But at the same time, IT teams had limited to no visibility into tech issues and had difficulties troubleshooting remotely for users at home, which can be a potential productivity crisis,” says Bryan Lee, Head of Video Collaboration, Logitech Southeast Asia.
Lee also added, “Logitech Sync mitigates this by extending these views of what’s happening in the office to the home (or anywhere else), and provide a whole new frontier of insights and analytics to keep organizations thriving and productive.”
It will be easy for IT to mass enroll their entire fleet of workstations with Logi Tune while giving IT visibility into device status and enabling end-users to personalize their Logitech webcams, headsets, and Logi Dock.
Sync significantly simplifies IT operations, easing some of the headaches associated with supporting distributed teams. Through a single web-based platform, IT managers can push firmware updates and enable new features to thousands of meeting rooms and millions of personal collaboration devices alike, reducing potential issues before they become trouble tickets and bringing productivity to a halt. Sync works across the most popular cloud platforms like Microsoft Teams, Zoom, and Google Meet, so the IT team can get visibility on all of their devices, regardless of which platform they use.
Sync also provides valuable insights, such as meeting room occupancy, to help IT managers make critical data-driven decisions. As businesses rethink their office spaces, analytics help informs whether they should redesign their spaces to be more collaborative, shrink a large space to a huddle room, or – for some facing empty hallways – give up their physical real estate altogether. (WLN)
