Heaptalk, Jakarta – Indonesia’s Healthcare and Social Security Agency, BPJS Kesehatan, introduced health information center in all hospitals that cooperate with the agency across Indonesia. This innovation is designed to optimize the distribution of health information and complaint handling services to improve national health services.
The head of South Jakarta branch of BPJS Kesehatan Diah Sofiawati stated, “One manifestation of service quality transformation is by providing the information counter in entire hospitals that partnered with BPJS Kesehatan.”
Diah, during the launch of the information counter at Rumakital Marinir Cilandak, South Jakarta (09/29) also explained that a person in charge (PIC) will be selected to provide health information and complaint handling services for National Health Insurance (JKN) members. The PIC, further, will submit the report to the Information Channel and Handling Complaint apps (SIPP).
The PIC will be the hospital workers and will cooperate with the team of BPJS SATU! or BPJS Siap Membantu to deliver onsite and mobile services. Operational hours for the information center also will be adjusted with the operational hours of outpatient services.
“The appearance of this counter can be seen from signage. The counter location also will be easy to find, such as in the entrance gate or near the JKN services administration area,” stated Diah.
In addition to rolling out the information counter, Diah also highlighted the utilization of Portal Quick Response (POROS) in each health facility. According to Diah, this innovation will allow the JKN members to access supporting applications easily in order to expedite the handling process in health facilities. POROS consists of several applications, including Services Testimonial (KESSAN), SIPP, Antrean, and Web Skrinning.
She conveyed, “POROS BPJS Kesehatan can be accessed by JKN users who obtain health services in level 1 health facilities, and other levels, through x-banners or posters in the registration area.”
Meanwhile, the Commander of Rumkital Marinir Cilandak Sujoko Purnomo delivered his appreciation to BPJS Kesehatan South Jakarta for selecting Rumkital as the venue to launch this innovation.
“Rumkital Marinir Cilandak continues to support the service quality enhancement of BPJS to the JKN members. We hope this information center can facilitate JKN members to get information easily and obtain great handling services,” said Sujoko.
The commander Sujoko added that the presence of this counter can assist people in checking the status of their BPJS membership and help them to find solutions if they find any issues with their membership status. The counter also can help people to download mobile JKN. Sujoko stated, “This counter will open starting from 6am, but generally, the patient has a queue from dawn.”
