Heaptalk, Jakarta — Minister of State Apparatus Utilization and Bureaucratic Reform (PANRB) Abdullah Azwar Anas received a visit from the Government of New Zealand in Jakarta on Tuesday (08/06).
During the discussion, Minister Anas learned firsthand about the performance management and government organization design implemented in the country known as Aotearoa.
“Today, I met with one of the committees handling staffing in New Zealand. We gathered much information on managing performance and civil service, including talent management that allows non-civil servants to enter the New Zealand government,” said Minister Anas.
Notably, the NZPSC (New Zealand Public Service Commission) is tasked with oversight and regulation and is responsible for supervising public services in New Zealand. The commission sets standards of conduct and performance for civil servants and ensures that public services are delivered efficiently and effectively.
Minister Anas mentioned in the meeting that Indonesia is currently focusing on digital bureaucracy, culture, and competency. Meanwhile, the Ministry of PANRB has simplified business processes in terms of staffing.
He explained, “This simplification includes several main services, namely promotion services, retirement services, and inter-agency transfer services.”
Furthermore, the periodization for Civil Servant (PNS) promotions is set six times a year. The Ministry of PANRB has also simplified job classifications from 3,414 to three categories, which impacts civil servant mobility agility.
The former Head of the Government Procurement Policy Agency (LKPP) also explained the government’s breakthroughs in transforming civil service management. Indonesia now has a new Civil Service Law (Law No. 20/2023), encompassing seven main agendas to improve and renew the civil service system to be more effective and responsive to national needs.
The seven main agendas include transforming recruitment and civil service positions, facilitating national talent mobility, accelerating competency development, organizing non-civil service personnel, reforming performance and welfare management, digitizing civil service management, and strengthening work culture and institutional image.
Regarding recruitment, the online-based CASN (Civil Service Candidate) selection now features live scores to ensure transparency and fairness. “There are no more insider recommendations; all processes are purely based on participants’ competence and integrity,” said Minister Anas.
During the meeting, Minister Anas also elaborated on digital transformation through GovTech (INA Digital), launched by President Joko Widodo. “In the short term, by 2024, GovTech will develop nine integrated priority services and consolidate other services ready for integration,” he added.
In the future, citizens must only log in once and fill in their data to access various services in a single portal. Integrated services in one portal are expected to meet citizens’ needs throughout their lives, from birth to death.
As an initial phase, 15 agencies are ready to integrate their services into the Public Service Portal and Government Administration Portal, with the initial launch of integrated services planned for the third quarter of 2024, ensuring their continuity in the future.
After the meeting, Head of Service NZPSC & Public Service Commissioner Heather Baggott expressed that the discussion was fascinating. Heather hopes to learn much from the meeting, especially regarding government digitization.
“We have exchanged various interesting ideas on how we digitize government and the aspects we will work on in the future. I hope we also learn from the Indonesian delegation,” she concluded.
