Heaptalk, Jakarta – The Ministry of Public Housing and Settlements (PKP) has once again summoned representatives from the Lippo Group to resolve consumer complaints regarding the stalled Meikarta project, which has faced issues since 2018. This meeting marks the second meeting after a mediation session held on March 27, where the developer and consumers discussed solutions facilitated by the Ministry.
During this recent meeting, PT Mahkota Sentosa Utama (MSU), the developer of Meikarta, perform the collection of unit reservation documents to undergo validation and verification processes. “Today, we are gathering data which will be verified at our office. We are primarily validating the reservation documents from consumers,” stated Hanri, the aftersales administrator of MSU.
The documents collected come from 26 Meikarta consumers, comprised of 23 consumer which directly delivered their aspiration to Minister Maruarar Sirait during the launch of the BENAR-PKP consumer service (26 March) following by three consumers who delivered their complaints through the service.
Mulyansari, the Director of Housing Business Development and Consumer Protection at the Directorate General of Settlement Areas, emphasized the Ministry’s role as a facilitator to ensure consumer rights are met. “MSU did not limit the type of documents provided by consumers, whether original or copies. We are checking the completeness of the documents directly to identify any missing items that need to be completed.”
According to previous agreements, the goal is to ensure that consumer rights are fulfilled within a maximum period of four months counting from March 27.
Regarding this measure, Yosaphat Erland, the Meikarta Consumer Representative, stated, “We appreciate the commitment of the Ministry, which consistently supports consumers. We hope to soon receive our entitlements.”
Yosaphat also highlighted that the total losses for the 26 consumers amount to 4.5 billion rupiah, with his personal loss exceeding 300 million rupiah. He reaffirmed that MSU must committed to provide full refunds or replacement units within the agreed timeframe.
“For the resolve, it depends on each consumer’s choice, whether to opt for a full refund or a unit replacement,” Yosaphat stated.
Niko Rinaldi, Head of the Public Communication and Media Task Force at the Ministry of PKP, affirmed that this meeting exemplifies the government’s attentiveness to public aspirations. “The position of the Ministry is as a facilitator, ensuring that the state hears the people aspiration. We are taking this matter seriously, and this meeting are held transparently as instructed by Minister Maruarar Sirait and President Prabowo.”
Earlier, during the launch of consumer complaint service, BENAR-PKP, Minister Ara (03/26), urged that Meikarta consumers must swiftly receive their full rights and instructed to call Meikarta developer to negotiate with the affected consumers in the following day.
“I hope that with hard work and support from all parties, Meikarta consumers can immediately get their rights, so that the hope of having a home no longer turns into disappointment,” said PKP Minister Maruarar Sirait in Jakarta.
