Heaptalk, Jakarta — Indonesia’s Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) The Ministry of State Apparatus Empowerment and Bureaucratic Reform visited New Zealand’s Be.Lab company will conduct a comparative study on providing accessible public services for society.
“We intend to know the right multi-stakeholder partnership pattern to encourage accessibility in the provision of public services in Indonesia. We believe Be.Lab is the proper player to explain this from various experiences and projects that have been carried out.” affirmed Assistant Deputy for Service Standardization and Inclusive Public Services of Ministry PANRB, Noviana Adrina.
As is well known, Be.Lab company aims to unlock the tremendous potential of New Zealand to be more accessible worldwide, particularly in terms of cooperating with multi-stakeholders. Meanwhile, in the archipelago, the Law No.25/2009 concerning public services mandates that the government’s public services must be fair and non-discriminatory. To fulfill this mandate, Noviana emphasized that public services must be accessible to the community from diverse realms, covering the elderly, people with disabilities, children, pregnant women, and people affected by natural and social disasters.
Based on ongoing discussions, one of the primary keys to creating accessible public services is creating awareness among all parties that accessible public services will positively impact the entire community. For this reason, Be.lab implements the term Access Citizen in each development program, hoping to represent the overall society group.
Through the implementation of this term, Head of Be.Lab’s Leadership and Culture Division, Lesley Lade, expected the development programs to reach multiple parties, including vulnerable groups. For this reason, the Access Citizen term can achieve a more holistic policy strategy and provide numerous development programs optimally.
Aligned with Lesley, Assistant Deputy for Community Participation Empowerment at the PANRB Ministry, Insan Fahmi, agreed that an intersectional approach to creating accessible public services is essential. Through this approach, he looks forward to the output that will suit the needs of diverse community groups.
The output of this strategic discussion grants a new perspective in developing accessible public service policies in Indonesia. With this effort, the Indonesian government’s strategy through the PANRB ministry could positively impact as carried out by Be.Lab and the New Zealand Government.
Translated by Syifa
