Heaptalk, Jakarta — Bank Rakyat Indonesia performed strategic collaboration with Tencent Cloud and Hi Cloud Indonesia to drive innovation in BRI’s banking services by leveraging this Chinese technology company.
The Senior Vice President of Tencent Cloud International, Poshy Yeung, voiced, “We are pleased to partner with Indonesia’s banking company, as we share a common vision of spearheading banking innovations in the archipelago. This cooperation will harness our extensive expertise in working with banks and financial institutions worldwide, empowering BRI with access to high-quality and reliable solutions. We look forward to helping ensure that BRI remains at the forefront of technological innovation in the banking landscape,”
In more detail, this collaboration will focus on improving customer service and transaction experience. By leveraging its AI technology, Tencent Cloud’s electronic Know Your Consumer (eKYC) bolsters this banking company in remotely verifying user identities and reducing risks posed by identity fraud. As a valued partner of this technology company, Tencent Cloud has played a pivotal role in expediting the adoption of innovative technologies and facilitating collaboration between these companies.
As a result, BRI expects to enrich use cases and lessons learned in developing digital capabilities, especially related to providing high-tech and high-touch banking. Moreover, 99% of BRI transactions are carried out digitally, while the rest are still carried out at BRI offices.
“As a part of BRI’s strategic approach, we aim to enhance our retail banking capabilities by exploring several technology innovations. By strengthening affiliation with various parties, we hope to enrich use cases and gain valuable insight to develop digital capabilities, delivering a cutting-edge and personalized banking experience,” Division Head of Digital Banking Development and Operations of BRI, Kaspar Situmorang, affirmed.
The strategic collaboration, marked by the MoU signing, combines Tencent Cloud’s technological know-how with BRI’s local expertise, market understanding, and adoption capabilities. These are expected to fulfill customer needs and provide an exceptional experience, particularly in performing the transaction safely.
