Heaptalk, Jakarta — Indosat Ooredoo Hutchison (Indosat or IOH) and Garuda Indonesia are collaborating to leverage the latest technological innovations to revolutionize Indonesia’s aviation and tourism sectors.
This initiative aims to drive digital transformation in service quality in aviation and tourism by utilizing cutting-edge technology. Garuda Indonesia, Indonesia’s full-service airline, will explore the application of this technology to enhance operational quality, including optimizing flight services, increasing ancillary revenue potential, and personalizing passenger experiences.
Moving forward, strategic steps are expected to add value for Garuda Indonesia and its customers and position Indosat as a pioneer in integrating the latest technology in this industry. The Ministry of Tourism and Creative Economy also supports this collaboration.
Tourism and Creative Economy Minister Sandiaga Uno expressed that this partnership is essential for Indonesia’s aviation and tourism sectors. Sandiaga said, “By leveraging the latest technology, Indonesia will not only enhance the tourist experience but also create new economic opportunities to drive sustainable growth.”
Digital transformation in tourism and aviation
Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison said, “This strategic collaboration is crucial in utilizing technology to transform Indonesia’s aviation and tourism sectors, enhance experiences, and drive inclusive growth. This aligns with Indosat’s larger goal of empowering every Indonesian.”
Meanwhile, Irfan Setiaputra, CEO of Garuda Indonesia, stated, “Sharing the same mission with Indosat to deliver a seamless travel experience for tourists, we hope this exploratory collaboration will support the digital transformation of the tourism and aviation sectors, including ours.”
From an operational perspective, this innovation is expected to optimize flight services through a digitalization approach across various operational touchpoints. Furthermore, to add value for customers, the latest technology will be developed to provide increasingly seamless travel planning for passengers.
Moreover, the collaboration between these two entities supports the Ministry of Tourism and Creative Economy’s efforts to enhance Indonesian tourism. This support includes collaboration in research and insights to bolster the tourism sector with cutting-edge technology and talent development in the technology field, especially for women, in five priority tourist destinations.
