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Home GovAct

Ombudsman records major issues complained about by the public throughout 2024, including health and social protection

Sinta by Sinta
December 23, 2024
in GovAct, News
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Robert Na Endi Jaweng, a member of the Indonesian Ombudsman, talked about health and social protection issues in a media gathering at Ombudsman Office, South Jakarta (12/20). Credit: Sinta

Robert Na Endi Jaweng, a member of the Indonesian Ombudsman, talked about health and social protection issues in a media gathering at Ombudsman Office, South Jakarta (12/20). Credit: Sinta

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Heaptalk, Jakarta — As 2025 approaches, the Ombudsman‘s Main Assistantship (Keasistenan Utama, KU) VI has recorded several major issues that have been the focus this year, centered on human capital development. This department oversees four areas: health, employment, civil service, and social protection.

According to Robert Na Endi Jaweng, a member of the Indonesian Ombudsman, these areas align with the new government’s vision to focus on human development. President Prabowo will emphasize improving nutrition, education, health, and social assistance.

“We at KU VI are trying to build expectations about oversight in four areas, all oriented towards building human capital. In the last 10 years, Jokowi’s administration has focused a lot on infrastructure. We read that Prabowo’s Asta Cita focuses more on human development. Hence, after the physical development is completed, it seems the next 5 years will emphasize building human capabilities and capital. Thus, the issues presented by Main Assistance (KU) VI are issues that align with the priorities of the new government,” Robert said in a media gathering at the Ombudsman Office, South Jakarta (12/20).

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Promoting social security for informal workers

BPJS Kesehatan participation and stunting have been highlighted in the health sector in 2024. According to data from the National Social Security Council (DJSN), there are 217.4 million active BPJS Kesehatan participants (76.95%). The public’s ability to pay premiums significantly affects the activeness of participation. The institution also held a focal point FGD on stunting handling with the Ministry of Population and Family Development (BKKBN).

In the employment sector, the institution highlighted the inadequate protection of Indonesian migrant workers. Establishing a labor inspection system, which is the Ministry of Manpower’s responsibility, has been a highlight due to inconsistencies and overlaps between central and regional regulations. Additionally, the ministry’s management of labor inspectors is still far from ideal, with only 1,694 inspectors out of the required 6,000.

In the civil service sector, maladministration in recruitment and neutrality of civil servants in regional head elections were highlighted in 2024. The Ombudsman issued two circulars regulating the selection of civil servant candidates and supervising public service neutrality during regional head elections.

Social security for informal workers has become a significant issue in social protection. The Ombudsman has just submitted a report on this issue to relevant stakeholders. Another issue is maladministration in the management of permits, supervision of activities, and collection of money and goods by the Ministry of Social Affairs.

Tags: Ombudsman

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