CEO of Zalora Indonesia, Anthony Fung, checks Zalora 12.12 Harbolnas Sale
Heaptalk, Jakarta – December 10, 2020 – Zalora, the premier online fashion, beauty, and lifestyle destination in Asia, is very enthusiastic about preparing 12.12 Hari Belanja Online Nasional (red: HARBOLNAS) to run smoothly and provide the best service for all Indonesian families. The 12.12 HARBOLNAS period started from December 1, with the peak falling on December 12; the Zalora warehouse team, with direct support from Zalora Indonesia CEO, Anthony Fung, is ready to fulfill orders up to 10x.
CEO of Zalora Indonesia,, Anthony Fung, said, “At this time, the management is equipping Zalora‘s new warehouse with sophisticated technology. The purpose is to give safer, faster service and a higher level of accuracy, including a mobile picking feature that reduces paper usage in line with sustainable development goals. Starting from taking orders, labeling, sorting, packaging, and delivering goods, we operate 24 hours with a shifting system that ensures faster service and delivery for our customers, of course by implementing the Covid-19 protocol according to government recommendations. Moreover, facing 12.12 HARBOLNAS with the enthusiasm of the community that increases every year, we try to ensure that all processes run smoothly.”.
This year, to meet the increasing consumer demand, Zalora has a new warehouse with an area and capacity twice as large as before, ready to accommodate and process orders during Zalora12.12 HARBOLNAS. Predictions in Zalora12.12 HARBOLNAS this year, the number of orders will increase more than 100% compared to the previous year seeing the increasing popularity of online shopping trends due to recommendations at home a pandemic situation like today. Zalora, which has thousands of local and international brands of fashion, beauty, and lifestyle products with a 100% original guarantee and free 30 days returns, increases the number of workers 10x to speed up the process of sending orders to customers.
In dealing with Zalora12.12 HARBOLNAS, Zaloraalso prepares a customer service team to help with customer questions. Even though on 11.11 last November, the number of contact to customer service fell by 54% compared to the previous October 10.10, which showed that customer satisfaction with Zalora‘s services had increased. However, Zalora is increasing the number of customer service teams to anticipate increasing the visitor’s number to its platform.
Zalora‘s customer service team is prepared to optimally help customers so that Zalora loyal customers can experience an easy, comfortable, and enjoyable shopping experience. Customers can contact Zalora‘s customer service team via e-mail, Zalora chat on the Zalora website/application, Facebook Chat, Instagram Direct Message, telephone, or AI-based virtual chatbot on the Zalora website/application, which is available 24 hours.
Zalora Indonesia CEO Anthony Fung added, “The Zalora Indonesia team is always eager to welcome 12.12 HARBOLNAS, now it’s been nine years since we participated in the biggest discount party celebration later this year. We are very optimistic about all that we have prepared this year and the attractive offers we provide to consumers.”
“With the preparations that have been made, such as stock inventory from brands by ensuring quality control, to shipping services, 12.12 Harbolnas this year will even be much better than previous years. Looking at the Nielsen Indonesia survey at Harbolnas 2019, it noted that public transactions continued to increase, and it is projecting and achieving the same figure this year. This is proof that the public interest in welcoming the year-end shopping party is so high that we are trying to prepare everything carefully. ” said Anthony Fung.
